GALILEO is the new Customer Success department created by OMET for its customers in order to provide a 360° support service on a global level.
The after sales services, developed and perfected specifically to meet the most diverse needs, ensure customers maximum productivity, speeding up intervention times and ensuring the constant operation of the plants in terms of quality and production uptime.
GALILEO philosophy encompasses the concepts of diversification and modularity offering different types of service contracts, training, sale of spare parts and original equipment, remote support, print on demand and digital solutions.
OMET is always by your side and to prove it, GALILEO team has developed 3 new service contracts for your machines’ maintenance. GALILEO Essential, Advance and Performance represent our new solutions tailor-made to increase your efficiency and productivity. Each package includes a set of standard services, but they can be completely customized according to each customer’s needs. We have structured our offer on 3 distinct levels, each characterized by an increasing degree of completeness. Download the pdf or watch the video to understand what we are talking about.
OMET technicians are always ready to intervene at customers’ plants to solve any kind of inconvenience. They are able to take action within 48h after notification of the problem encountered. The speed of intervention and high degree of experience allow them to offer timely and efficient assistance whenever the need arises.
It enables our qualified technicians to provide their support remotely. Through email and telephone technical assistance, our operators can spread their knowledge and expertise to all OMET customers wherever they are in the world. Our customer service is always ready to support clients in the analysis and repair of mechanical, electronic and electrical faults.
In this context, the Active contract plays a special role, which makes it possible to guarantee priority remote service.
This is one of the most important services in our Customer Success department. Directly in agreement with the client, GALILEO undertakes to select the best time to carry out interventions on the machines.
Based on customers’ needs, the least workload-intensive periods are then chosen in order to avoid intervening during the months when production is highest and the machines should not be idle.
OMET aims to provide its customers with comprehensive periodic training programs designed to empower mechanical, electronic and electrical maintenance workers, equipping them with the skills and knowledge needed to troubleshoot and optimize the performance of their equipment.
Setup consulting is based on how to organize tools and how to schedule jobs according to features and make the production process more efficient.
Production consulting is about the printing steps. Our specialized printers will guide you in order to understand the most useful tricks of our machines to increase your performance.
OMET offers its customers a reliable and affordable solution for acquiring high-quality components and spare parts for their equipment and machinery. With a wide range of products available, customers can easily find the parts they need to maintain and repair their equipment efficiently.
OMET makes it possible to optimize time and improve the supply chain of its customers by offering complete and OMET-certified equipment that guarantees maximum efficiency and quality. In order to ensure the highest performance of the machines and the quality of the work produced, OMET is able to guarantee the supply of the most appropriate equipment.
OMET considers consumables as wear and tear materials which may include various items such as Lubrication materials (greases and oils), Felts (mounted on die-cut units), Inner tubes inserted inside pneumatic shafts.
With the Print on Demand basic service OMET offers customers the opportunity to print their own products using OMET machines installed at our plants. OMET provides its own machine fleet and dedicated operators who will take over the job.
The Print on Demand plus service will also allow customers the opportunity to participate in a private Print Training directly on the production of the requested subject.
Sfera is the new digital platform developed to monitor all connected OMET machines in real time to analyze the data related to them and help customers make better operational decisions.
Sfera is more than just a digital platform. It is a cutting-edge vision for the industrial future, where AI and IoT come together to create unprecedented machine management. With this innovative proposition, OMET puts a powerful tool in the hands of its customers to meet the challenges of Industry 4.0.
GAIA is the new OMET Virtual Assistant based on Artificial Intelligence.
GAIA will be able to answer any questions posed by customers on topics related exclusively to OMET machines. The AI is instructed in all information useful to printers and maintainers.
Compared to common chatbots, however, GAIA doesn’t work with pre-programmed Q&A systems but leverage the power of ChatGPT’s AI to build conversations by leveraging the database of information it holds.
N.O.V.A. is an app managed directly by OMET Technical Assistance, allowing the OMET operator to step into the customer’s virtual reality and remotely guide technicians through operations with the maximum accuracy in handling the problem.
In addition to integrating data analysis tools, the Sfera monitoring platform leverages artificial intelligence, Machine Learning, and Anomaly Detection algorithms. The goal is to gain advanced insights from the collected data and predict possible future problems or trends. This data, together with OMET’s expertise, can become a useful tool for entrepreneurs to make them aware of their activities by optimizing their machinery.