Our services

The OMET Customer Service team is the go-to partner for customers seeking expert assistance, fast and effective solutions, and continuous support for their machines and equipment. Our goal is to ensure maximum productivity and reliability by offering tailored services, from preventive maintenance to technical support and original spare parts supply.

With a team of highly skilled professionals and cutting-edge technologies, we provide prompt responses to your needs, wherever you are in the world. Whether it’s a simple inquiry or a complex technical intervention, our commitment is to deliver a smooth and efficient experience.

Choosing OMET Customer Service means relying on a partner that prioritizes your satisfaction, offering innovative solutions and support that is always within reach.

Scroll down and discover the 4 main categories of services offered by our Customer Service!

OMET SERVICE CONTRACTS

OMET is always by your side and to prove it, our team has developed 4 service contracts for your machines’ maintenance:

  1. Connected Care
  2. Smart Care
  3. Advanced Care
  4. Performance Care

These contracts represent our tailor-made solutions to increase your efficiency and productivity.

Each package includes a set of standard services, but they can be completely customized according to each customer’s needs.

CONTACT US
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The services

TECHNICAL ASSISTANCE
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ON-SITE ASSISTANCE

OMET technicians are always ready to intervene at customers’ plants to solve any kind of inconvenience.

They are able to take action within 48h after notification of the problem encountered.

The speed of intervention and high degree of experience allow them to offer timely and efficient assistance whenever the need arises.

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REMOTE ASSISTANCE

It enables our qualified technicians to provide their support remotely. Through technical and telephone assistance, our operators can spread their knowledge and expertise to all OMET customers wherever they are in the world. Our customer service is always ready to support clients in the analysis and repair of mechanical, electronic and electrical faults.

In this context, the “Connected Care” contract plays a special role, which makes it possible to guarantee priority remote service.

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PLANNED MAINTENANCE

Directly in agreement with the client, our Customer Service department schedules the best time to carry out interventions on the machines.

Based on customers’ needs, the least workload-intensive periods are then chosen in order to avoid intervening during the months when production is highest and the machines should not be idle.

TRAINING & CONSULTING
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TRAINING ACADEMY

OMET aims to provide its customers with comprehensive periodic training programs designed to empower mechanical, electronic and electrical maintenance workers, equipping them with the skills and knowledge needed to troubleshoot and optimize the performance of their equipment.

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LEAN PRODUCTION SERVICE

The Lean Production Service includes consulting on both machine setup and machine production.

Setup consulting is based on how to organize the tools and how to plan the work according to the features of the line and the materials to be used in order to make the production process more efficient.

Production consulting covers all stages of printing. Our specialized printers will guide you in understanding the most useful tips to increase the performance of your lines.

Thanks to the data collected via Sfera – OMET Digital Platform we are able to reduce downtime, optimize maintenance and ensure constant support from OMET experts, turning raw data into strategic decisions for a more efficient and competitive production process.

TOOLS & SPARE PARTS
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SPARE PARTS

OMET offers a reliable and affordable purchasing solution for high-quality components and spare parts. With a wide range of components always available, customers can easily find the parts they need to maintain and repair their equipment efficiently.

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OMET CERTIFIED TOOLING

OMET optimize time and improve the supply chain of its customers by offering complete and certified equipment that guarantees maximum efficiency and quality. Thanks to the certification and the constant quality control on equipment and components, OMET ensures the highest machine performance as well as perfect final output.

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CONSUMABLES

OMET considers consumables as wear and tear materials which may include various items such as Lubrication materials (greases and oils), Felts (mounted on die-cut units), Inner tubes and other elements that require a periodic replacement to keep an optimal functioning of the entire line.

PRINT ON DEMAND
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PRINT ON DEMAND

With the Print on Demand service OMET offers the opportunity to print specific products on customers demand using OMET machines installed at our plants.

OMET provides its own machine fleet and dedicated operators who will take over the job.

PRINT ON DEMAND PLUS

In addition to the basic service the Print on Demand Plus service allows customers to participate in a private print training directly on the production of the requested subject.

The main feature of this service is the possibility to train your operators specifically on your own jobs and products.

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