GALILEO – OMET Customer Success

OMET has always focused on customer service for innovation and competitive advantage. With this in mind, OMET created the GALILEO Division to guarantee a 360° service at a global level. A revolution that goes beyond simple technical assistance, to provide a complete service that includes training for operators, supply of spare parts, predictive maintenance, remote control, digital solutions and print on demand.

Marco Calcagni, OMET Sales and Marketing Director, explains that “The customer care service is strategic for our customers because it is crucial to their productivity. Providing expertise, preventing any problems and offering timely interventions is a priority for OMET and investments like this one can prove it. The aim is to guarantee not only top quality machines but also their constant operation over time”.

The GALILEO after-sales service is structured in a real division that places OMET as a “single partner” for its customers, also for aspects like the supply of original components and spare parts, with guarantee of the maximum speed and a complete support on the machine. Customers can talk to a single supplier and work with maximum efficiency and quality in both services and products.

GALILEO, in all its declinations, allows prevention and reduction of errors, reduction of downtimes, rapid problem solving, and all this leads to increased productivity and quality in performance. The creation of this division is the result of the “Customer First” logic: reliability is a value that has always distinguished OMET on the market and is one of the pillars of its reputation.

For everything customers need, GALILEO is the answer.

#GALILEO, easier with us.