{"id":3689,"date":"2023-06-05T10:30:34","date_gmt":"2023-06-05T10:30:34","guid":{"rendered":"https:\/\/printing.omet.com\/?p=3689"},"modified":"2023-06-27T08:22:26","modified_gmt":"2023-06-27T08:22:26","slug":"le-origini-di-galileo","status":"publish","type":"post","link":"https:\/\/printing.omet.com\/en\/le-origini-di-galileo\/","title":{"rendered":"The origins of GALILEO"},"content":{"rendered":"<p><strong>What is the best way to tell the story of OMET&#8217;s customer service than to start from the origins?<\/strong><\/p>\n<p>It all began in the early 1990s, more precisely 33 years ago, when Marco Calcagni, Sales &amp; Marketing Director of OMET, together with three other people, decided to establish a department exclusively dedicated to after-sales service for its customers.<\/p>\n<p>This represented a real revolution for OMET. During previous years, in fact, customer relations were handled only by the sales offices.<\/p>\n<p>From that time on, OMET instead adopted an increasingly client-centric approach, focusing on the well-being and satisfaction of its end customer.<\/p>\n<p>Over the years the office made several evolutions until in 1998 it was consolidated with 4 pivotal figures. Alessandro Nava, Massimo Fantato, Sabrina Medolago and Francesco Moro still represent the pillars on which OMET&#8217;s Customer Success is based.<\/p>\n<p>Since that year, the department has been continuously expanding: young, competent and proactive resources are being added more and more frequently in order to support the customer during all after-sales phases.<\/p>\n<p>After-Sales is not only an essential part of OMET&#8217;s business but also a key element in its success.<\/p>\n<p>High-quality customer service goes far beyond simply providing assistance. It is a strategic investment that allows differentiation from competitors, creates a positive and lasting experience for customers, and earns their trust.<\/p>\n<p>Through effective customer service, OMET is able to respond promptly to its clients&#8217; needs, anticipate their needs and exceed their expectations. This results in an increase in their satisfaction and a consequent rise in business performance.<\/p>\n<p>Due to the extreme importance of the department, last year OMET wanted to give it a real identity, deciding to brand it under the name GALILEO.<\/p>\n<p style=\"text-align: right\"><em>#GALILEO, easier with us.<\/em><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>What is the best way to tell the story of OMET&#8217;s customer service than to start from the origins? It [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":3704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[18,14],"tags":[22,20,21,23],"acf":[],"_links":{"self":[{"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/posts\/3689"}],"collection":[{"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/comments?post=3689"}],"version-history":[{"count":3,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/posts\/3689\/revisions"}],"predecessor-version":[{"id":3703,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/posts\/3689\/revisions\/3703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/media\/3704"}],"wp:attachment":[{"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/media?parent=3689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/categories?post=3689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/printing.omet.com\/en\/wp-json\/wp\/v2\/tags?post=3689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}