Customer Service

Customer Service

We are proud to provide our customers with a full set of services meant to support them before sale and after commissioning. Main services available include: assistance on refurbishment, pre-press, personalized demo organization, in-house training on the machine, fast spares and exchanges delivery, 24/7 service available through one of our Call Service Centers.

Our sales and technical personnel is well trained on all the aspects regarding the machine and is available to share this knowledge with customers.


Service Center

OMET’s global approach is underlined by the evidence of a structure embracing the 5 continents. OMET has 3 subsidiaries (America, China & Spain) and 3 service contact centers offering 24/7 assistance.


OMET Headquarters, Lecco, Italy

For technical support:

Call Center
+39 0341 282661

For spare parts:

North, Central & South America

OMET Americas Inc.
1850 S Elmhurst Road
Mount Prospect, IL 60056 USA

For technical support:

Call Center
+1 847 621 2369

For spare parts:

For sales:


OMET (Suzhou) Mechanical Co. Ltd
Wujiang, Suzhou, China

Call Center +86 512 6303 3668


Omet India Private Limited
GTG Workspaces
9th Floor Tower B
SAS Towers
Sector 38

For technical support:

Phone +91-120-4118

Rest of the world

Authorized OMET-certified Service Centers are located in:

Australia, Austria, Brazil, France, Germany, India, New Zealand, Russia, South Africa, Spain, Switzerland, Turkey, Ukraine