Customer Service

Customer Service

We are proud to provide our customers with a full set of services meant to support them before sale and after commissioning. Main services available include: assistance on refurbishment, pre-press, personalized demo organization, in-house training on the machine, fast spares and exchanges delivery, 24/7 service available through one of our Call Service Centers.

Our sales and technical personnel is well trained on all the aspects regarding the machine and is available to share this knowledge with customers.

 

Service Center

OMET’s global approach is underlined by the evidence of a structure embracing the 5 continents. OMET has 3 subsidiaries (America, China & Spain) and 3 service contact centers offering 24/7 assistance.

Europa

OMET Headquarters, Lecco, Italy

For technical support:
assist@omet.it

Call Center
+39 0341 282661

For spare parts:
spareparts@omet.it

North, Central & South America

OMET Americas, Inc.
Elk Grove Village, IL 60007 USA

For technical support:
service@ometamericasinc.com

Call Center
+1 847 376 8283

For spare parts:
parts@ometamericasinc.com

For sales:
sales@ometamericasinc.com

Asia

OMET (Suzhou) Mechanical Co. Ltd
Wujiang, Suzhou, China

admin@omet.cn

Call Center +86 512 6303 3668

Rest of the world

Authorized OMET-certified Service Centers are located in:

Australia, Austria, Brazil, France, Germany, India, New Zealand, Russia, South Africa, Spain, Switzerland, Turkey, Ukraine

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